Updated: September 8, 2024

Privacy Policy

Honeycomb Collective takes your data privacy seriously. This page describes how we use the data that you provide, where it is held, and how you can ask for it to be deleted.

Rights to ownership

When entering data into our website, you represent that you have reasonably obtained permission from the owner of that data to do so.
By providing that data to Honeycomb Collective, you are granting Honeycomb Collective the right to use it as outlined in this privacy policy.
You may request that your personal data is removed from our systems as outlined in the section Requesting data removal.

Types of data collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you or the person(s) for which you enter data on our website (“Personal Data”).

Personally identifiable information may include, but is not limited to: Name, email address, street address, and birth date.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at support@honeycomb.co.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access our website with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Cookies

Cookies are files with a small amount of data, and are sent to your browser from a website and stored on your device.

Honeycomb Collective does not use any third-party marketing or advertising cookies on our website.

Honeycomb Collective does use first-party cookies to operate our service:

Strictly necessary: Strictly necessary cookies are needed to operate our website, and include functionality like remembering your cart contents, and allowing you to securely login to view your orders.
- __cf_bm: This is a Cloudflare bot management cookie placed by Clerk, the product we use for customer login. Duration: 30 minutes
- _cfuvid: This is a Cloudflare rate limiting cookie placed by Clerk, the product we use for customer login. Duration: Session
- __client_uat: This is placed by Clerk, and is used as a unique identifier. Duration: 6 months
- __session: This is placed by Clerk when you log in. Duration: 1 week
- cartId: This is placed by Honeycomb Collective to remember your shopping cart contents between visits. Duration: 30 days
Analytics: These cookies help us understand how you interact with the site. We use this data to identify areas to improve our product.
- ph_phc_FPuCb1rrtQ1opxus3GvHLTZr296aGhLihu9Jekg0Bks_posthog: This cookie is placed by Posthog, the platform we use for analyzing our website traffic and usage.

We use Shopify for checkout. Details of the cookies used by Shopify can be found at https://www.shopify.com/au/legal/cookies, under the section titled "Merchant storefronts". In this section, Shopify identifies two categories of cookie - "Strictly necessary", and "Analytics". Shopify places these cookies on 'orders.honeycomb.co' - the domain that hosts our Shopify checkout.

How is my data used?

Honeycomb Collective uses the collected data for various purposes:

to provide and maintain our Service;
to notify you about changes to our Service;
to allow you to participate in interactive features of our Service when you choose to do so;
to provide customer support;
to gather analysis or valuable information so that we can improve our Service;
to publish aggregated and anonymous statistics. Examples of such statistics might be "We saw 12 grand water trines this month" or "17% of our customers have fire moons."
to monitor the usage of our Service;
to detect, prevent and address technical issues;
to fulfill any other purpose for which you provide it;
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
in any other way we may describe when you provide the information;
for any other purpose with your consent.

Disclosure of data

We may disclose personal information that we collect, or you provide:

Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

Business Transaction

If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

Other cases

We may disclose your information also:

to contractors, service providers, and other third parties we use to operate our business;
to fulfill the purpose for which you provide it;
for any other purpose disclosed by us when you provide the information;
with your consent in any other cases;
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

We will never:

Sell your personal data to anyone.
Publish your personal data publicly.
Make your personal data available to anyone other than for the purposes described in this policy.

We may:

Publish aggregated and anonymous astrological statistics. Examples of such statistics might be "We saw 12 grand water trines this month" or "17% of our customers have fire moons."

Subprocessors

We may employ third party companies and individuals to facilitate our Service ("Subprocessors"), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

List of subprocessors

We use Shopify (US) to handle cart, checkout and payment on our website. This means they handle and store birth data, and billing & shipping addresses. Shopify does not have access to anything Honeycomb generates from the data in your order, such as almanacs and calendars. We also use Shopify to send some transactional emails such as order confirmations.
We offer Paypal as a payment option during checkout.
- We use Stripe (US) to send invoices and collect payments for order changes after they have been received.
We use Clerk (US) for managing login to our website.
We use Sendgrid (US) to send transactional and marketing emails.
We use Posthog (US) to provide website usage analytics
We use Vercel (US) to run our website and collect website usage statistics
We use Amazon Web Services (US) to provide cloud service infrastructure
We use Neon (US) to provide database services that store the information that we collect, such as order history.
We use Sentry (US) to anonymously capture errors on our website
We use Zendesk (US) for customer support.
We use Lulu (US) for print and distribution of our physical printed products. We send product PDF files, along with the shipping address to Lulu for the sole purpose of fulfilling customer print orders.

Requesting data removal

Please submit a support request to support@honeycomb.co to request removal of your personal data from both Honeycomb and our partners' systems. Please note that our print partner is currently only able to offer data removal for European residents, in compliance with GDPR laws. Please allow 30 days for data removal requests to be completed.